Talk to Pilatlas
Pilatlas is a small project answered by real people. If you have a question about the library, the subscription or a possible partnership, write to us — the same team that films and catalogues the exercises reads the messages.
How to reach us
Best route for billing, cancellation, invoices and requests about your personal data. Writing keeps a record for both sides.
contato@pilatlas.comFor quick questions before subscribing, trouble signing in or difficulty playing the videos on your phone.
+55 19 98181-0421We answer Monday to Friday, business hours in the Brasília time zone. Messages sent outside that window are answered on the next business day.
Who answers
The library is directed by Thais Rodrigues, a Pilates teacher, and support goes through the same team that produces the videos. There is no outsourced call centre and no bot in the middle.
If your message is about a specific exercise, name it and the apparatus: that shortens the answer and sometimes turns into a direct improvement to the catalogue.
What we handle here
- Subscription, three-day trial, billing, cancellation and refunds.
- Account access, Google sign-in, installing on your phone and playback problems.
- Publishing and correcting listings on the studio job board.
- Personal data requests under Brazilian data protection law, such as access, correction and deletion.
- Press, partnerships with teacher-training schools and content proposals.